Frequently Asked Questions

How Can We Help You?

Have a question about a product or need help placing an order? Our team are here to help you around the clock. Please see below for answers to our most frequently asked questions. If you still can't find the answer to your question please call or email us and we'll get back to you as soon as we can.

You don't have to have an account set up to shop at Crafted Meats. During checkout choose to checkout as a guest or create a new account. The advantages of setting up an account though, means it will be quicker next time you shop with us and you can earn loyalty points each time you shop!

In your account section you can:

- View your order history, a detailed list of items in each order you have placed with us.

- Print and reprint receipts from past orders.

- Your address and billing information is encrypted and stored in your account so you don't need to add it again each time you shop.

- View your points balance. Points are awarded when your order is marked as complete. Spend points on any order or keep collecting them! Points do not expire.

To create an account, click on 'Your Account' button on the top right of every page on the website. You can then either log in or register. Whenever you come back to our site, login as a Returning Customer. You can change account information at any time by logging into your account.

We offer three ways for you to pay for your order. You can choose to pay online through our website via Paypal, using any credit or debit card, or pay cash upon delivery of your order (local FY & PR postcodes only). We ask for a minimum spend of £25.00 to place an order for delivery.

After you place an order we'll send you a confirmation email and another when your order is out for delivery. We'll keep you informed at every stage and if there is any problem with the items you've ordered (such as being unavailable) we will contact you to offer an alternative substitute.

We do not support factory farming. Factory farmed supermarket and imported meat doesn't have the same nutritional benefits, distinctive qualities and taste as our meat does. We're proud to offer meat of the highest quality that has been reared locally and produced to a very high standard.

Crafted Meats are proud to source meat from local Lancashire producers, close to us here in North West England. Hard-working independent farmers, who know and respect their animals and every inch of their farmland.

By trading this way we cut out middlemen and pay a better price for the quality. A price that is fairer on the farmer and those savings passed onto our customers.

We’re proud to be independent, as it means we don’t have to sell you the same old cuts of meat, sliced by a machine and wrapped in little plastic trays. Our meat is matured for at least 3 weeks (sometimes 4), for a better depth of flavour and tenderness.

You'll be doing your bit for the environment too because buying local Lancashire meat means you're helping us to help our farmers. In turn, helping them to keep the Lancashire countryside beautiful. It also means your meat will have fewer food miles and choosing meat that has been reared on a farm with high welfare standards.

Yes, we are proud to offer our customers beef that has been reared in an extensive, natural environment being fed grass, homegrown hay or silage.

Compared to grass-fed, factory-farmed, grain-fed meats have less vitamin E, beta-carotene, and little of the two health-promoting fats called omega-3 fatty acids and “conjugated linoleic acid,” or CLA. We do sell any meat products that have come from mass-producing factory farms.

Our producers age prime cuts of beef (Rib, Loin, Fillet and Rump) for a minimum of 21 days, sometimes 28. This drying process sets the meat apart from standard meat cuts offered by other competitors and butchers.

Buy through Crafted Meats and taste the difference.

We do not sell any products that have been ritually slaughtered. All, the abattoir suppliers we work with use the stun method. Unless the product on the website specifies it is halal, then you should presume it is non-halal.

We like to think we provide really great tasting meat at a good price that is fair on both the farmer and the customer. But we appreciate this model isn't for everyone, and some people have specific requirements.

We only offer grade ‘A’ Chicken from local suppliers in Preston, Lancashire and the North West. All our chicken is sourced from English farms.

Our chicken is from farms who understand and feel as passionately as we do about standards of animal welfare. A lot of supermarkets and imported chicken contains water which is added to the chicken to add bulk and weight. We're proud to offer chicken that contains no added water, salt or sugar - more meat for your pound.

All our meat including chicken and poultry is free-range.

Our food-safe packaging means the meat will stay nice and fresh until it reaches your doorstep. The packaging we use is designed to keep the meat chilled below 4℃ for up to 24 hours.

We do not sell or deliver frozen meat. All orders are prepared and packed fresh daily.

All products sold for courier delivery will be packaged in a temperature-controlled box and shipped via an overnight delivery service. The pouches and liners we use are made from all-natural, 100% sheep's wool, housed inside a recyclable, food-grade polyethene.

Our responsibly sourced wool is 100% biodegradable.

We’re mindful of the sustainability of packaging used and sent out to customers. We aim to use packaging that contains recycled materials where possible to reduce our impact on the environment. Please refer to the labels included with your order for information about how best to recycle the packaging.

For FY & PR postcodes please checkout your order before 10 am the day before for next day delivery or choose the preferred day on the calendar at checkout.

Courier deliveries anywhere else are dispatched within 1-2 days Tuesday - Thursday after placing your order via 24 DHL courier service.

The Fylde Coast and Preston - all postcodes FY & PR0 - PR5

We offer a free hand delivery service to FY & PR0 - PR5 postcodes 5 days a week, Monday, Tuesday, Wednesday, Thursday and Friday between 5 pm - 9 pm. You can choose your preferred delivery date when placing your order. Fresh is best, that’s why we cut, prepare and pack your order on the day despatch.

The Fylde Coast and Preston Delivery Charges

The Fylde Coast (all postcodes FY) - Free, minimum spend £25.00.

Preston (all postcodes PR0 - PR5) - Minimum spend £25.00 with free hand delivery.

- Choose your preferred delivery day when you are done shopping and reach the checkout page.

Leyland & Chorley Region Delivery Charges

All PR6, PR7, PR25, PR26 and PR27 - £2.99 hand delivery fee, minimum spend £25.00.

Some areas of Lancashire, the North West & Rest of the UK

When selecting our 24-hour courier delivery service please allow up to two working days for your order to be processed and dispatched.

Orders will be delivered between Tuesday and Friday. If you would like your order delivered on a specific day or date just let us know by adding a note to your order notes on the ‘Checkout’ page.

After your order has been prepared you will receive a ‘Your order is complete’ email from Crafted Meats advising that your order has been dispatched for next day delivery.

National (regions outside of our hand delivery service) & Rest of UK Delivery Charges

Orders over £100.00: FREE

Orders between £75 – £99.99: £3.95

Orders between £50 – £74.99: £5.95

Orders between £25 – £49.99: £7.95

Orders under £25: We have a minimum order spend of £25 to help reduce our use of packaging and the environmental footprint of our delivery service.

Christmas meat hamper orders: Price inclusive (Christmas orders will be delivered on the date specified on the product details page).

We offer a local hand delivery service across the Fylde Coast, Preston, and Lancashire region and send via our courier service for the rest of the UK. For areas outside of our local delivery service, we use next day couriers DHL to deliver your box.

For areas outside of our hand delivery service region, there will be a delivery charge or free delivery for orders over the minimum spend. Please refer to the first tab above 'What are your delivery charges' for further information.

We use ‘DHL’ one of the UK’s leading delivery specialists, they provide convenient delivery choices for our customers with all consignments fully tracked from door-to-door.

DHL will provide a one-hour ‘predict’ delivery service notified by SMS or email – so you don’t have to wait in all day. Additionally, you can watch the progress of your delivery driver on a real-time map. If your plans change and you’re not able to sign for your parcel, DHL offers a range of ‘in-flight’ options such as: leave in a safe place, leave with a neighbour or collect from a local parcel shop.

You can leave delivery instructions when you order in the order notes section on the checkout page. Please keep instructions short and simple for our driver. If you live at an address that is new and not yet appearing on Sat Nav please offer the nearest point of interest to help our driver find you.

If you live in a flat or somewhere with an entry system, the driver will need to know that, so please let us know these instructions.

No, we can't specify a delivery time slot in advance, sorry. Our delivery window for FY & PR postcode areas is Monday, Tuesday, Wednesday, Thursday & Friday 5:30 pm - 8:30 pm (sometimes slightly earlier or later at peak times such as Christmas).

Drivers' routes change on a day to day basis to make them as efficient as possible, so you may not receive your order at the same time with each delivery.

Courier deliveries are typically made between 8 am and 4 pm. Please note, from time to time delivery may take an additional day to process due to seasonal variations or volume. However, all orders shipped via our courier service are guaranteed to arrive within 24 hours.

You will get an email on the day of your delivery to let you know your order is on route or has been dispatched to you. We always aim to deliver between the specified time but traffic delays and other congestion problems may cause your order to be delivered later than expected.

For FY & PR postcodes our delivery window is 5:30 pm - 8:00 pm (sometimes slightly earlier or later at peak times). However, we always aim to make sure you receive your order on the delivery day you have chosen. If you need to contact us about your order please call 0800 009 6624 or email [email protected]

For our courier delivery service, there is no need for you to be home when your delivery arrives. Just tell us somewhere safe to leave your order, like a shed, garage or porch. If you would like to add a note for the courier, please do so on the ‘Checkout’ page when placing your order. Alternatively, you can contact DHL direct using the tracking link sent once your item has been dispatched and make alternative arrangements if you suddenly need to be out.

General Enquiries

General Enquiries

Have a question or want to place an order over the phone? We’re here to help every day from 9 am 'till 7 pm, call us on 0800 009 6624
Problem With Your Order?

Problem With Your Order?

If there is any problem whatsoever with your ordered items please call us as soon as you can or email [email protected]

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